Privacy Policy

At Alpha Decking we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to info@alphadecking.co.uk or by writing to Alpha Decking Ltd, 1st Floor 39-41 Church Street, Reigate, Surrey, RH2 0AD. Alternatively, you can telephone 020 3011 1661.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about via one of our contact forms.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, mobile number, IP address, and information regarding what pages are accessed and when. How is your information used? We may use your information to:

• Seek your views or comments on the services we provide;

• Notify you of changes to our services

• Send you communications which you have requested and that may be of interest to you

• Contact you regarding one of the forms you have completed and submitted to us

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

We will not sell your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:

Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: info@alphadecking.co.uk or telephone on 020 3011 1661.

How you can access and update your information?

The accuracy of your information is important to us. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at info@alphadecking.co.uk or by writing to Alpha Decking, 1st Floor 39-41 Church Street, Reigate, Surrey, RH2 0AD. Alternatively, you can telephone 020 3011 1661. You have the right to ask for a copy of the information Alpha Decking hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information.When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or Google Chrome. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of Cookies

Like many other websites, the Alpha Decking website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. We use a Google Analytics services to anonymously monitor our websites usage.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

Our web site may also use the Smartlook web site recording service. Smartlook is a product that has been developed by Smartlook Ltd. Smartlook may record mouse clicks, mouse movements, page scrolling but no text keyed into website forms. Data collected by Smartlook website is for Alpha Decking internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. We keep this Policy under regular review.

This Policy was last reviewed in December 2023.